With increasing competition and constantly changing customer requirements, it has become exceedingly important to learn the art and science of prioritizing the most important needs and requirements of your customers. Kano Analysis is a unique tool that has a structured approach to understand these customer requirements, translate those needs/requirements into specific categories, and prioritize them.
This tool is extensively used by Six Sigma Green Belts and Black Belts in their Lean Six Sigma projects. Kano Analysis is most effective in the Define Phase of any Six Sigma Green Belt or a Six Sigma Black Belt project. In the Define Phase, the Green Belt or the Black Belt looks for pain areas of the business process. When Kano Analysis is used, it helps understand customer requirements and provides a laser-sharp focus on only those requirements that your customers care about. This tool can also be used as a standalone tool that is independent of a Six Sigma project.
If you want to thrive in today’s competitive environment, you must make your customers your raving fans. This is only possible when you focus and deliver exactly what your customer wants. Kano Analysis is the only tool that helps you identify what your customers exactly want.
All resources and code files are placed here: https://github.com/PacktPublishing/Six-Sigma-Green-Belt-Kano-Analysis-S…
publication date
2021-06-28
what you will learn
Understand and explore Kano analysis
Learn about the different types of customer requirements
Learn how to build the Kano Analysis Grid
How to create and administer the Kano questionnaire
Learn how to use the Kano evaluation table
Learn how to systematically prioritize the identified requirements
key features
Master the ability to systematically identify and prioritize your customer requirements * Specialize your skills in exploring your customer’s stated and latent needs * Acquire the knack to delight your customers and make them your raving fans for a lifetime
approach
The course is designed to teach you how to construct the Kano Analysis in 7 easy steps. It also provides a working case study that evolves at each step of your journey in this course. The course aims to provide you with an immersive training experience that not only teaches you the theoretical concepts but also helps you learn to apply them in real-world scenarios.
audience
This course is for Six Sigma White Belts, Yellow Belts, Green Belts, and Black Belts, Lean specialists, process improvement experts, individuals who deal with client/customers, individuals involved in designing products or services for their customers, employees of manufacturing or service organizations, and newbies who are looking to seek a job and begin their careers.
short description
Kano Analysis is a unique tool that has a structured approach to understand the customer requirements, translate those needs/requirements into specific categories, and prioritize them. This tool is extensively used by Six Sigma Green Belts and Black Belts in their Lean Six Sigma projects. Kano Analysis is most effective in the Define Phase of any Six Sigma Green Belt or a Six Sigma Black Belt project.
subtitle
Get Trained to Prioritize Customer Needs with Kano Analysis and Achieve Kano Analysis Specialist Certification, a tool is used by Six Sigma practitioners
keywords
Six Sigma, Kano Analysis, Kana Analysis Certification, Certification exam
Product ISBN
9781803242866
