IT Help Desk Starter Pack

This course will walk you through everything you would need as a Help Desk agent. This course is carefully designed to meet all the needs of the candidates and in addition to that, the agenda has been tailored to the latest tech industry.

Don’t believe me? Imagine that this course includes: ServiceNow, ITSM Processes, HR Ready, Hardware, and Software!

The IT industry is growing at an alarming pace and the need for IT professionals continues to rise. If you’re eager to venture into the field of technical support and looking to join this growing profession, then this course is the solution for you and will help you land a job in no time.

With or without experience, it’s definitely worth trying because of the valuable content.

By the end of this course, you will be confident to take on any junior Help Desk agent interview.

All the resources for this course are available at https://github.com/PacktPublishing/IT-Help-Desk-Starter-Pack

Type
video
Category
Cloud & Networking
publication date
2022-05-23
what you will learn

Learn everything there is to know about outsourcing
Learn about the necessary hardware
Learn about the various software tools that are used
Learn how to use ServiceNow s ITSM processes
Prepare for the next round of HR questions
Boost your self-assurance ahead of your next Help Desk agent interview

duration
133
key features
Get ready for your IT Help Desk agent job * With help of ServiceNow software, understand the ITSM processes * Prepare for your next HR interview
approach
This course will teach you all you need to know about working as a Help Desk agent. We will start with the introduction and then work with ServiceNow and learn about incident management, service request management, knowledge management, and service level management.
audience
This course is for anyone interested in working as a Help Desk agent, regardless of past experience in the industry.
meta description
IT Help Desk job at your fingertips. Today is the day to learn and tomorrow is the day to be hired
short description
This course will teach you all you need to know about working as a Help Desk agent. This course has been meticulously planned to fulfill all of the candidates' demands, and the agenda has been customized to the most recent technological developments.
subtitle
A comprehensive guide for professionals aspiring to become a Help Desk agent
keywords
ServiceNow, ITSM Processes, HR Ready, Incident Management, Service Request Management, Knowledge Management, Service Level Management
Product ISBN
9781801816748