This course will walk you through everything you would need as a Help Desk agent. This course is carefully designed to meet all the needs of the candidates and in addition to that, the agenda has been tailored to the latest tech industry.
Don’t believe me? Imagine that this course includes: ServiceNow, ITSM Processes, HR Ready, Hardware, and Software!
The IT industry is growing at an alarming pace and the need for IT professionals continues to rise. If you’re eager to venture into the field of technical support and looking to join this growing profession, then this course is the solution for you and will help you land a job in no time.
With or without experience, it’s definitely worth trying because of the valuable content.
By the end of this course, you will be confident to take on any junior Help Desk agent interview.
All the resources for this course are available at https://github.com/PacktPublishing/IT-Help-Desk-Starter-Pack
Learn everything there is to know about outsourcing
Learn about the necessary hardware
Learn about the various software tools that are used
Learn how to use ServiceNow s ITSM processes
Prepare for the next round of HR questions
Boost your self-assurance ahead of your next Help Desk agent interview