Oracle CX Cloud Suite

Oracle CX Cloud offers features and capabilities that help companies excel at sales, customer management, and much more. This book is a detailed guide to implementing cloud solutions and helping administrators of all levels thoroughly understand the platform.
Oracle CX Cloud Suite begins with an introduction to high-level Oracle architecture and examines what CX offers over CRM. You’ll explore the different cloud-based tools for marketing, sales, and customer services, among others. The book then delves into deployment by covering basic settings, setting up users, and provisioning. You’ll see how to integrate the CX suite to work together to interact with the environment and connect with legacy systems, social connectors, and internet services. The book concludes with a use case demonstrating how the entire Oracle CX Suite is set up, and also covers how to leverage Oracle ICS and Oracle CX Cloud for hybrid deployment.
By end of the book, you will have learned about the working of the Oracle CX Cloud Suite and how to orchestrate user experience across all products seamlessly.

Type

ebook

Category

publication date

2019-03-30

what you will learn

Differentiate between Oracle CRM and CX Cloud suites
Explore a variety of Oracle CX Cloud tools for marketing and sales
Set up users and database connections during deployment
Employ Cloud Suite CX tools to aid in planning and analysis
Implement hybrid Oracle CX solutions and connect with legacy systems
Integrate with social media connectors like Facebook and LinkedIn
Leverage Oracle ICS and Oracle CX Suite to improve business results

no of pages

254

duration

508

key features

Make optimal use of your Oracle CX Cloud Suite to improve business results * Achieve improved customer insights through Oracle CX’s advanced capabilities * Learn how to design a CX solution architecture *

approach

This book helps you acquire the skills and knowledge needed to optimally use Oracle CX by briefing you about the various offerings of Oracle CX cloud suite.

audience

This book is for administrators who want to develop and strengthen their Oracle CX Cloud Suite skills in the areas of configuration and system management. Whether you are a new administrator or an experienced professional, this book will enhance your understanding of the new Oracle CX features.

meta description

Gain a complete overview of Oracle CX Cloud Suite and its tools for functions ranging from marketing to sales and commerce to service

short description

Oracle CX Cloud Suite helps companies leverage customer experience to differentiate, innovate, and improve business results. It is the most integrated, and extensible customer experience solution available. With this comprehensive guide to implementing Oracle CX Cloud, administrators of all levels can easily acquire knowledge of the platform.

subtitle

Deliver a seamless and personalized customer experience with the Oracle CX Suite

keywords

Oracle CX, Oracle CRM, Oracle ICS, Cloud Suite

Product ISBN

9781788834933